Support

Tofino provides professional services, training, and technical support to assist you with all aspects of your Tofino Resource Management Suite deployment.   Our goal is your complete satisfaction.

If you haven’t done so already, you might want to also check out our Frequently Asked Questions for answers to common questions.

Our Support Center

TRMS supports a fully-integrated Support Center available on our application portal.   Should you require technical assistance or simply have a question about one of our modules you can open a technical support incident ticket via the Support Center.   All tickets you create can be tracked via the Support Center, allowing you to easily monitor the progress of your support requests.   Tickets created via the Support Center will receive a response from our technical support team within 24 hours.

Web-Assisted Support

Depending on the nature of your support request we may offer to provide you with guided on-line technical assistance.   Using the latest in screen-sharing technology our technical support experts can access your computer screen remotely and assist you with your support request in real-time, just as if they were sitting beside you.   Additional charges may apply for our web-assisted support services.

Contact Us Directly

Tofino Software is proud to offer industry-leading support to our customers via our Support Center and guided on-line assistance.   Should you wish to contact us directly please refer to the contact information shown here.   Phone support hours are 8:00 AM to 6:00 PM Pacific Time, Monday through Friday.   After hours support can be arranged if required by your organization.